Whether you call them hackers, crackers or cyber criminals doesn't matter. What does matter is whatever you call them - they're looking for a way into your network!

Lesson two: Do enough research. As a tech support person, do you subscribe to news feeds and blogs about the products you support? Do you spend time each day reading articles and books related to the products you support? Have you set up a virtual lab using VMWare, VirtualPC, or Xen so you can experiment and test your solutions before you offer them to your users? Knowledge is power and the more knowledge you have, the more you'll be empowered to delight your users with relevant, accurate solutions.



You must consider outsourcing IT services especially if your business simply can not perform without IT. By outsourcing, you can discuss with your managed it services provider Service Level Agreements or SLA so you will be sure that they support and keep your IT infrastructure maintain its high standard and be accountable if something went wrong.

Remote Desktop Help tech support I.T Session Manager is a service that very few people ever use. It controls a program called Remote Desktop. If you do log in to your computer from other computers, and do not care to log into anyone else's computer, feel free to get rid of this.

14. Do your Managed I.T support uttah Services and Programs have memorable names? It's like naming a sports car. You want the name to be memorable, meaningful, and sound attractive and appealing -- and make prospects want it.

Picking the right hosting package, however, is not enough. You also need to figure out whether all you need is basic web hosting, virtual dedicated servers (which you share with others), or a fully dedicated server. With almost 20 commercial websites, I like to have my own dedicated machine. That's the most expensive option, but it may be worth it. A good web host will give you all these options, and also the choice of hardware and operating system software.

Oh, wait - I forgot one more question. It's very critical. Here it is: ask your host - and carefully repeat this after me verbatim - "Will you feed my ice cream in bed every night and then give me a..." woops, nevermind, wrong subject.